Privacy Policy

This Privacy Policy explains how HappyJokers collects, uses, stores, and protects personal information belonging to visitors and registered players of this website. It applies to anyone who browses the site, creates an account, deposits funds, or otherwise interacts with our services. By using HappyJokers you acknowledge that your personal information will be handled in the manner described below. If you do not agree with any part of this policy, we recommend that you refrain from registering an account or using the services offered on this domain.

HappyJokers is operated by Eventa Digital Limitada under a license issued by Anjouan Gaming, Union of Comoros. Our services are intended for individuals who meet the legal minimum gambling age of 18 in Canada, and this policy has been written with Canadian players in mind, including references to how their information is collected and used in connection with CAD-denominated transactions.

What Personal Information We Collect

We collect information that is necessary to open and maintain an account, process transactions, verify identity, and comply with regulatory obligations. The categories of information we handle typically fall into the groups below.

Some of this information is provided directly by the player during registration or when contacting support, while other data is collected automatically through the use of the website and its underlying systems.

Identity Verification Data

As part of standard know-your-customer procedures, we may request copies of identification documents, proof of address, or proof of payment method ownership. This verification is typically required before a first withdrawal or before processing larger cashouts, and it exists to confirm that the account holder is the rightful owner of the funds and meets the applicable age requirement. Documents submitted for verification are stored securely and used solely for compliance and fraud-prevention purposes.

Payment Information

When a deposit or withdrawal is made using Interac e-Transfer, a card, an e-wallet, cryptocurrency, or a bank transfer, certain transactional details are recorded to process the payment and to satisfy financial recordkeeping obligations. We do not store full card numbers or complete banking credentials beyond what is necessary and permitted under standard payment industry practices; sensitive payment details are generally handled by the payment provider processing the transaction rather than stored directly on our systems.

How We Use Personal Information

Personal information collected through HappyJokers is used for a defined set of purposes connected to operating the platform responsibly and lawfully. These purposes include account creation and management, verifying age and identity, processing deposits and withdrawals, detecting and preventing fraud or money laundering, providing customer support, monitoring for signs of at-risk gambling behaviour, administering loyalty and bonus features, and complying with regulatory or legal obligations under the terms of our license.

We do not use personal information for purposes unrelated to these core functions without an appropriate basis for doing so. Where information is used to personalize communications, such as informing a player about account status or responsible gambling tools, this is treated as a service-related use rather than unsolicited marketing.

Bonus and Loyalty Data

Where a player participates in optional promotional features, such as the Joker’s Circle loyalty structure or bonus wagering rules described in our terms, related activity data (deposit amounts, wagering totals, spins played) is processed to verify eligibility and to calculate rewards accurately. For example, welcome-related bonus terms require that wagering on bonus funds be completed within a defined validity period and subject to a maximum bet limit while a bonus is active; the underlying play data is retained only to confirm that these conditions have been met, not for any unrelated purpose.

Cookies and Similar Technologies

HappyJokers uses cookies and comparable tracking technologies to operate the website correctly, remember player preferences, and understand how the site is used. Cookies are small text files stored on a device when visiting the site, and they may be categorized broadly as follows.

Most browsers allow cookies to be controlled or disabled through settings, though disabling essential cookies may affect the ability to log in or use certain account features properly. Continued use of the site after cookies have been enabled in the browser is generally treated as consent to their use in line with this policy.

Sharing of Personal Information

Personal information is shared only with parties that have a legitimate role in delivering the service or meeting a legal obligation. This can include payment processors handling deposits and withdrawals, identity verification providers conducting KYC checks, regulatory or law enforcement bodies where required by applicable rules, and technology providers supporting hosting, security, or customer support functions. Any third party receiving personal information in this context is expected to handle it under confidentiality and data protection standards consistent with this policy.

We do not sell personal information to third parties for their independent marketing purposes. Where information is shared with a service provider, it is limited to what is necessary for that provider to perform its function on our behalf.

Data Retention

Personal information is retained for as long as necessary to fulfil the purposes described in this policy, including the ongoing operation of an account, satisfying financial and regulatory recordkeeping requirements, and resolving any disputes or investigations. Once information is no longer required for these purposes, it is deleted or anonymized in accordance with applicable retention obligations. Certain records, particularly those connected to identity verification and financial transactions, may need to be kept for a longer period where required by anti-money-laundering or licensing standards.

Security Measures

HappyJokers applies technical and organizational measures designed to protect personal information from unauthorized access, alteration, loss, or disclosure. These measures include encrypted data transmission, restricted internal access to sensitive records, monitoring for suspicious account activity, and account protections such as two-factor authentication, CAPTCHA verification, and login alerts. While no system can guarantee absolute security, we take reasonable steps aligned with industry practice to safeguard the information entrusted to us.

Players also play a role in protecting their own information by choosing strong account passwords, keeping login credentials confidential, and reporting any suspected unauthorized access to their account promptly through the available support channels.

User Rights

Depending on applicable privacy law, players may have certain rights concerning their personal information, including the right to request access to the information held about them, request correction of inaccurate details, request deletion of information no longer required for a legitimate purpose, and object to certain uses of their data. Requests of this nature can generally be submitted through the account’s support channel or by contacting customer service directly, and such requests are reviewed and responded to within a reasonable timeframe, subject to any legal or regulatory limitations on deletion or restriction.

Where a request cannot be fulfilled in full, for example because certain records must be retained for compliance purposes, an explanation will typically be provided to the player.

Responsible Gambling and Data Monitoring

As part of our commitment to responsible gambling, certain account and usage data may be reviewed to identify patterns that could indicate at-risk behaviour, such as unusually frequent deposits or extended play sessions. This monitoring supports the responsible gambling tools available on the platform, including configurable deposit and session time limits and the option to self-exclude. Players in Canada must be at least 18 years old to hold an account, and age verification data collected during registration or KYC checks is used specifically to confirm this requirement is met.

Players who feel that their gambling habits are becoming difficult to manage are encouraged to make use of the account-level limit settings, consider a period of self-exclusion, and reach out to independent support organizations that specialize in problem gambling assistance. These resources exist separately from HappyJokers and can provide confidential guidance regardless of where a player holds an account.

Children’s Privacy

HappyJokers does not knowingly collect personal information from individuals under the legal minimum gambling age of 18 in Canada. Account registration requires confirmation of age, and identity verification procedures are in place to help ensure that underage individuals do not hold active accounts. If it comes to our attention that an account has been opened by someone below the required age, that account will be subject to review and appropriate action, including suspension.

Changes to This Policy

This Privacy Policy may be revised from time to time to reflect changes in our practices, the services offered, or applicable legal requirements. Where changes are made, the updated policy will be published on this page, and continued use of the website after such changes are made is generally treated as acceptance of the revised terms. Players are encouraged to review this policy periodically to stay informed about how their personal information is handled.

Contacting Us About Privacy

Questions, concerns, or requests relating to this Privacy Policy or to the handling of personal information can be directed to our support team, which is available through live chat and email as part of our ongoing player support service. When contacting support about a privacy-related matter, providing account details relevant to the request helps ensure a timely and accurate response. We aim to address privacy inquiries in a clear and transparent manner consistent with the principles set out in this policy.

For players seeking more detail on how the platform itself operates, including account access and available game categories, further information can be found on the homepage or within the sections describing our slot games and live dealer tables. Players wanting a broader overview of who operates the platform and how it is licensed can also refer to our about us page.